Tempo Logs not matching Time Tracking

[Elle Metcalfe]

I have an issue where we had to move logged time from one project to another.

The time has moved however it has created an issue. All time has been removed from tempo all together.

Time is showing on 'Time Tracking' as expected:

 

However, when looking for the logs and the tempo report (Where we do our reporting) no logs are showing.

[Susanne Götz _Tempo_]

Hi @Elle Metcalfe

In case the worklog that was moved to an issue in a different project was not your own (which your screenshot indicates), can you please confirm that you have permission to view the worklogs of others in the new project (View all worklogs permission)

Users without permission to view the worklogs of others (either via the project permissions or the team permissions) can only view their own worklogs made on an issue. They will see a summary of the total hours logged on the issue in the Time tracking panel but no details for the individual worklogs. 

Best regards,
Susanne Götz
Tempo team 

[Elle Metcalfe]

Hi Susanne, 

Thank you for the swift reply. I have checked and can confirm that I have permission to view this project and am a full administrator which contains that permission:

I can view work logs of other staff members in this project, just not of the worklogs that have been moved over from the other project.

Kind regards

Elle

[Susanne Götz _Tempo_]

Hi @Elle Metcalfe

Can you please create a ticket for this problem in our Tempo support portal, https://tempo-io.atlassian.net/servicedesk/customer/portal/6, so we can better investigate this problem? 

Information about the original issue, the target issue and the worklogs that were moved might be helpful. 

Best regards,
Susanne