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Tempo Account Field not displaying account options

Hi

I have created a new company managed project.

I then linked my project to existing Tempo Accounts.

Added the field (Account) to my screen and issue types.

But when I want to select from the dropdowns in project (in issue) - I don't get dropdown options of the existing accounts

Can someone please help as to why this is happening?

Thank you 

Maritsa

1 answer

Hi @Maritsa Annandale ,

Can you please check if the Account that you linked to the new project is also linked to any project that is in "Trash" or "Archive" (JIRA settings, Projects).

If so, can you please unlink the Account from these projects and check if the Account is then available in your new project (you are then affected by this bug, https://ecosystem.atlassian.net/browse/ACJIRA-2215).

In case the Account is not linked to any project in Trash or Archive, can you please create a ticket for this problem in our Tempo Support system, https://tempo-io.atlassian.net/servicedesk/customer/portal/6, so we can better investigate this. 

Best regards,
Susanne Götz
Tempo team 

Thank you for your response.

Unlinking my accounts from archived projects will unfortunately affect my timesheets. So unlinking them from Archived projects is not really an option for me.

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