Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tempo Account Field not displaying account options


I have created a new company managed project.

I then linked my project to existing Tempo Accounts.

Added the field (Account) to my screen and issue types.

But when I want to select from the dropdowns in project (in issue) - I don't get dropdown options of the existing accounts

Can someone please help as to why this is happening?

Thank you 


1 answer

Hi @Maritsa Annandale ,

Can you please check if the Account that you linked to the new project is also linked to any project that is in "Trash" or "Archive" (JIRA settings, Projects).

If so, can you please unlink the Account from these projects and check if the Account is then available in your new project (you are then affected by this bug,

In case the Account is not linked to any project in Trash or Archive, can you please create a ticket for this problem in our Tempo Support system,, so we can better investigate this. 

Best regards,
Susanne Götz
Tempo team 

Thank you for your response.

Unlinking my accounts from archived projects will unfortunately affect my timesheets. So unlinking them from Archived projects is not really an option for me.

Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you