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I've seen many automation topics related to my problem, but I haven't found a solution there, so maybe I'll give you my specific case.
I want to set up notifications for our helpdesk so that the assigned person receives an email a day, 12 hours and 3 hours before the deadline. The duedate option will not work because there is no specific time, so I added a timestamp for tickets. I created various limiting rules, but in each case I received e-mails for each case (e.g. 3 hours before the time I also received them for earlier ones). It may be simple, but I think I'm too confused in it.
On the screenshot, the original rule (separate for each time), without other IF rules
Hi @Michał Piłacik ,
Welcome to the Community!
Here is how you can do it in a few steps. Note that my date/time field is called End Date [Gantt]. You need to replace that with the name of your field.
The first condtion block will look like this:
Works! I didn't know I could use issue.XXX like that..
There's still a bit of learning ahead of me ;)
In point 6 and 8 instead of greater it should be less and then it works perfectly :)
Thank you very much!