We are moving out of Zendesk and splitting it's behaviour into both Jira Software & Service Desk...just starting, hope everything goes well.
Good luck! :D
Which service are you using for the migration?
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Wow! Wasn't aware that there were services for such, we are doing thing manually unfortunately
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Honestly we are moving from JSD to Zendesk but I don't want to be near the trouble, I've hacked JSD too much to meet the business requirements :))
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Help Desk Migration allows migrating to both directions
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