Switching Issue Type

I know I can 'move' a ticket to another issue type, but i would like to make this faster.

When I add issue type to the Edit Screen, it's telling me I can't change the issue type because:

"compatible field configuration and/or workflow associations"

What do i need to do to fix this?

2 answers

It sounds like the type if issue that you would like to move to has one or more of these problems:

1. Fields are not available due to your screen scheme and/or field configuration scheme on the destination issue type

2. Your workflow on the destination issue type does not have the status that exists on your source issue type.

If you use the conventional "move issue" feature, you'll get a wizard that will ask you to remap the offending parts of the source issue. That should help point you in the right direction as to where to look.

They are sharing the same Screen Scheme and Field Scheme.

They use different workflows but both have the Open status.

When I did the Move Issue feature, only thing it wanted:

<th width="20%"> </th><th width="40%">Original Value (before move)</th><th width="40%">New Value (after move)</th>
Project Project 1 Project 1
Type Bug Task
Status (Workflow) Open (Bugs workflow) Open (Tasks Workflow)

What's blocking me from doing this? Do they have to share the same work flow or is there a way i can connect them?

I'm not 100% sure, but I do believe both issue types need to share the same workflow in order for this to work the way you want. You could test this by moving the issue type to one that does share the same workflow as Bug. Status is not a "field" that you can modify outside of the workflow.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

125 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you