JIRA Suite utilities or Service Desk? Your title asks a different question to the body.
Anyway. Suite utilities are a free add-on. Service Desk is a paid application for JIRA, see https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted
I am asking about this plugin :
https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities/server/support
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Pricing, documentation and downloads are all linked to on there.
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