Suite Utilities for JIRA validator error

Hi,

I used Jira suit utility for restrict workflow's field.

It works well when i fulfill the whole required fields, but i got error when i didn't.

JIRA version: 7.2.3

Suit plugin version: 1.4.12(latest version)

Is there anyone see like this error? 

0.PNG

1 answer

1 vote

Either the configuration of the validator you have put on the transition is bad, or you've got an incompatible or buggy version of the JSU

First, check "manage add-ons" for the JSU version and check that it's valid for your version of JIRA.

Second, take a look at the validator config - they usual way to break one is to set up a simple check like "field xyz must be filled in" and then delete or make-unavailable field xyz.  Sometimes, you get a polite message, but often a crash.

In the second case, or if it's neither of them, try removing the validator completely, and then re-adding it.

Hi Nic, 

Thanks for reply. 

I checked JSU version and validator(delete and re-add) but still same. 

Is their any suggestion to debug it? 

What was the result when you removed the validator (and did not re-add it)? 

Then, after you added it back, what Exactly was the config of the validator and what type of field(s) did you point it at?

When i removed it. it works well cause there're no other restrictions. 

After re-add it, it breaks with same error message. 

The type of fields are custom fields(Date Picker and User Picker(single user))

Ok, it's definitely the validator then.  What exactly is the config of the validator?

I added "Fields Required" then add two custom fields that i made. 

I tested "Ignore Context" check, unchecked are same. 

0.JPG

Ok, you have done everything right here, so I'm pretty sure you have found a bug in the JSU.

There's one last test I'd like you to do - split the validator.  Set the existing one to validate on the user picker and then add a completely new validator (of the same type) to look at the date.

Does that work, or does it crash on one or both validators?

Hi, 

Sorry for late comment.

I tested both of them, but still crashed. (Only user picker, Only Date picker, Both of them)

No problem.  Next thing to look at is the versions of Java, JIRA and the JSU you are on.

I installed Java 1.8, Jira 7.2.3, and JSU 1.4.12

Ah, well, that answers it.

Your JSU version is not compatible with 7.2.3.  See https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities/versions

Thanks for verification. 

I thought i checked it, but it's my mistake. 

I'll update after change it.

Thanks Nic,

It's solved

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