It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Subtask button missing in the Jira Cloud for particular users


we are missing subtask button in issue of type user story. I have admin role , I can see the sub task and create it and rest of the team members can't see the button. 

Even in mobile app they see create subtask button while creating it errors out.

we are using Kanban issue type screen with subtask enabled.

1 answer

0 votes


First can the users create other issues in the project via the "Create Issues permission?  As any user with permission the "Create Issues" project permission is able to create standard issues plus sub-tasks. 

If a user has the create issues permission at the project level, there could be an add-on in place causing different behavior from the default as one source but the most likely cause would be there is a workflow option that could be causing this behavior.

If you have a separate workflow from standard issue types you may have a Permission Validator on the create issue transition that only users with a particular permission can execute the transition.  As an exe on the following workflow i changed it from create do delete permission:

Screen Shot 2019-10-10 at 4.15.42 PM.png

Details on working with validators and workflo modifications can be found at:

Check this out and let me know if this is the case.


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you