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Sub-tasks on the Active Sprint Board

I have sub-tasks showing up on my active sprint board for only one of my stories. The others are not showing up. I can't see anything different between the stories. Help?

3 answers

0 votes

Hi @JD Lobue

Check the filter of your board (Board -> Config -> General and read the filter). Also, it could be that the statuses of your subtasks are not all mapped in your board columns.

Thanks for your reply.

The board filter would not explain why one story has sub-tasks showing and others not.

Statuses of sub-tasks are all mapped on board columns.

Any other thoughts? I should mention, I'm using JiraCloud.

The board filter would not explain why one story has sub-tasks showing and others not.

Of course it does, it depends on the filter. Check if the filter has the same results as the board.

I can't think of anything else right now... I guess that this is not a problem of permissions or Issue security, isn't it? An user without browse project permission in which the issue is allocated won't allow him to see it, and the same with Issue Security scheme.

Let's analyze deeper.

  1. Who can't see this issues? All users? Some users? Are the users of the same group/role?
  2. When did this start to happen?
  3. Are you using any add-on that could be interacting with this project?
  4. What kind of board are you using? An agile board?
  5. Quick filters are not the cause of this?

Can't think in anything else right now

  1. Who can't see this issues? All users? Some users? Are the users of the same group/role?

On the same active sprint board, I have stories with sub-tasks that are showing up for one story, and not showing up for others in the same view for the same user. Not a role, user issue

  1. When did this start to happen?

About 2 sprints ago (1 month)

  1. Are you using any add-on that could be interacting with this project?

Yes, many

  1. What kind of board are you using? An agile board?

Sprint Board

  1. Quick filters are not the cause of this?

No

  1. Who can't see this issues? All users? Some users? Are the users of the same group/role?

On the same active sprint board, I have stories with sub-tasks that are showing up for one story, and not showing up for others in the same view for the same user. Not a role, user issue

The user can see this issues out of the board? Is it only a user who can'tt see it or does it affect many users with the same subtasks not showing in the board?

Also, please check the results of the filter and compare them to the board results. A filter like issue type = XXX OR issue type = "Subtask" could now be showing a result of a subtask with an issue type with a different name (just a made up example)

I'll check in one of my test intance if I can think on anything else this weekend, I'm in Barcelona at the Atlas Camp right now and can't test!!

I have the same problem, except I see sub-tasks for two stories, but not another.  I don't see any significant difference between the stories, so unclear why I don't see them for the third story.

I have the same issue , the subtasks are visible under task on Active Boards on few projects but is not seen on the other projects even though they are all mapped from the same schema when the boards were created .

Any update on this Christian?
Here is my filter for the board

 

project = XX AND issuetype in (Epic, Story, Bug) AND (status != Done OR status = Done AND resolutiondate > -7d) AND assignee in (membersOf(GROUP), EMPTY) AND labels = YY ORDER BY Rank ASC


Any help you have would be great. All sub-tasks have the labels set as YY. Still don't see any sub-tasks under stories on sprint board

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