Sub-tasks not being displayed

When I create sub-tasks from an issue, it is being created successfully, but the sub-tasks section of the page is not present.

Moreover, the sub-task is denoted as Project Name/PR-17 rather than Project Name/Parent task key/PR-17.


1 answer

0 votes

That sounds like you are creating tasks rather than sub-tasks.  How are you initiating the "create" process when you create the issue?

More->Create Sub task

Ok, and when you do that, does it offer you a list of issue types to choose from? What is on that list? I'm just checking that you are definitely landing on the sub-task create, because it sounds like you're somehow not creating subtasks at all.

That list has only Sub-task listed.

Right. There's something *very* wrong here, and it's not something you are doing, it actually feels like something has hacked the create process. Could you check PR-17 again (I am assuming that PR-17 is supposed to be a sub-task?). What is its issue type? Also, as an admin, could you go to to Admin -> Issues -> Issue types and check *exactly* what it says for the issue type that PR-17 says it is?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

807 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you