Sub-tasks not being displayed

When I create sub-tasks from an issue, it is being created successfully, but the sub-tasks section of the page is not present.

Moreover, the sub-task is denoted as Project Name/PR-17 rather than Project Name/Parent task key/PR-17.


1 answer

This widget could not be displayed.

That sounds like you are creating tasks rather than sub-tasks.  How are you initiating the "create" process when you create the issue?

More->Create Sub task

Ok, and when you do that, does it offer you a list of issue types to choose from? What is on that list? I'm just checking that you are definitely landing on the sub-task create, because it sounds like you're somehow not creating subtasks at all.

That list has only Sub-task listed.

Right. There's something *very* wrong here, and it's not something you are doing, it actually feels like something has hacked the create process. Could you check PR-17 again (I am assuming that PR-17 is supposed to be a sub-task?). What is its issue type? Also, as an admin, could you go to to Admin -> Issues -> Issue types and check *exactly* what it says for the issue type that PR-17 says it is?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

281 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you