We recently upgraded JIRA from 6.1.6 to 6.3.15. The process mentioned below had been working correctly for over a year and we have only seen this problem since the upgrade.
We have a transition in our workflow that creates several subtasks automatically. We are not having a problem with the creation of the sub-tasks, they are all working just fine. The problem is, when you view the Parent issue, there are no sub-tasks showing. I also tried running a filter that essentially said "Show me all sub tasks for this Parent Issue" and it did not return any results. On the other side, if you are viewing a sub-task, it does show the correct Parent issue in the Issue Address.
What makes this really odd is that the sub-tasks will suddenly appear after a certain amount of time, but that time frame seems to have ranged anywhere from one hour to over four hours. I know there have been many improvements/changes to the way Jira caches information and this is behavior that if was seen in another context, might relate to a caching problem.
The question that I have is, if this is cache related, is there a way to update/flush the cache through the script in the same way that we can re-index the issues in the script? Also, has anyone else seen a similar behavior in one of the newer versions of Jira?
hmmm....I'll offer my thoughts but then hide and watch/wait for Jamie to show up and answer this one. At a guess I'd say the way you are creating these sub-tasks is not conducive to the JIRA Indexer immediately indexing the new issues so they are displayed correctly. Perhaps something changed in the way you were creating them (and they were immediately indexed), or the way you were creating them just 'worked' before and now it needs to be coerced a bit (i.e. kick the indexer around a bit) to get it to start working again.
that's the best I can do at this point.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG