Sub-Tasks and automated emails

[Ankur Amin]

I have three sub-tasks. For Sub-Task 1 and 2, when work is done and the status is changed to Done, can there be automated email sent to the creator? Sub-Task 3, if I change that status to In Progress, can there be automated email sent to the creator? Thank you!

[Trudy Claspill]

Hello @Ankur Amin 

There are multiple ways to send emails in Jira.

There is a Notifications configuration associated with the project. It will send notifications to designated users related to the issue based on events that occur related to the issue. This configuration applies to all issues types in the project. This configuration does not natively have a method to send notifications based on specific issue status changes.

Within the Workflow for an issue you could add a Post Function to the specified transition to send the email. However sending an email is not a natively available post function. That would require a third party plugin to add that functionality.

Another method is to create an Automation Rule that is triggered by the specific change of status. You would have to add conditions in the rule to determine if it was a subtask that transitioned and if it was subtask 1 or 2 or 3, and add the Send Email action.

https://confluence.atlassian.com/automation/