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Structure Config - Can't put Stories issues under Epic on Structure

I am using Jira Structure, having this hierarchy: Epics -> Story -> Tasks.  

I would like links automatically created between these when I move them under another, or if I create them under another.

My goal hierarchy.


I created all my issues, with no links via the Structure interface - but the structure won't allow me to put Stories underneath Epics;


- When I add Task to a Story- I get this error: 

"Issues cannot be added to non-epics. You were adding issue CHB-6 (TEMP)."


- When adding Story underneath an Epic:

"Cannot move issues inside JQL query result. You were moving issue CHB-2 (Load existing Resource tabl...)."


I used the generator preset of Agile Hierarchy 

Please help

2 answers

1 accepted

Answer - 

The problem is that I've inserted all the issues; and not just the epics; modifying the Insert query to:

project in ("CHB") and issuetype = Epic

Resolved the issue

0 votes
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 25, 2023

Hi @Yaniv Goldstein and welcome to the Community!

The agile hierarchy preset uses Jira's default issue hierarchy, which is:


  > stories / tasks / bugs / ... (all standard issue types)

    > sub-tasks

And so indeed, you cannot add tasks below a story. They are both on the same level. 

If you want to create a structure where tasks really are at a level below stories, you'll need to apply a different approach using generators and extenders. To create a relationship between stories and tasks, you would also need to link them. Otherwise it is not possible to know which tasks belong to which stories.

Have a look at the documentation on how to use generators (you may want to use a JQL insert Generator to add epics to your structure) and extend generators (you will probably need an issues under epics extender to add stories and a linked items extender to add tasks under stories).

Hope this helps!

Thank you for your response.

To create the hierarchy I want, I followed the instructions provided by the previous response and used Jira Structure's Generators and Extenders.

But I still get the same errors every time I try to edit the issues on the Structure. My goal is to move the issues around in the structure and update the links between the tickets.

- When I try to add a Task to a Story, I get this error: "Issues cannot be added to non-epics. You were moving issue CHB-6."

- When I try to add a Story underneath an Epic, I get this error: "Cannot move issues inside JQL query result. You were moving issue CHB-5"

- When I try to add a Task underneath an Epic, I get this error: "Cannot move issues inside JQL query result. You were moving issue CHB-6"


Do you have any other suggestions on how I can create the hierarchy I want without encountering these errors? I appreciate any help you can provide.

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