String to hide comments signatures

Suporte JRetail
Contributor
April 16, 2024

Hi,

So I have been searching on how to hide signature from clients e-mails, link this one:Screenshot_73.png

I have found that when sending e-mails, it's possible to hide my signature using the string .substringBefore("{adf"), I tried using this string with {{issue.comments.last.body}}:

{{issue.comments.last.body.substringBefore("{adf")}}

But I couldn't make it in a way that it doesn't appear the client e-mails signature, it came up with nothing, I'm using it with a slack incoming webhook to send slack notification for comments on issues, but the signature gets in the way and there is too much trash to read anything, is there a string on a way to solve it?

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2024

@Suporte JRetail This documentation will walk you through implementing it in comments via email.  https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/ There currently is not a way to remove them from slack.  I would suggest submitting a enhancement request here: https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events