When my team and I went to create a new sprint today, we found that all of our story points had disappeared. On the Backlog page, the points no longer appear next to the issue number, even for stories that our team has previously pointed. And when I click into a specific ticket, the "Story Points" field has disappeared. The story points are also not appearing on the active sprint page.
As far as I know, no one on our team has changed anything since our last sprint, so I'm at a loss as to what happened. Can you help me get this sorted out?
It's odd - the field is still tied to the screen - see below:
When I check the options on the issue screen to check to add the new field the Story Points option isn't available to check off. When i click the "where is my field" option it just spins and never opens up the helper page.
For the first part....when I click "Where is my Field" I get the spinner graphic from above and it just hangs....I never get to the next screen.
Good call on the permissions. I just checked those also and its assigned to the Admin role and confirmed that we tested with a user with that access. Still no dice. We can do everything else with the sprint except get to that field. @Brittany Wispell
We put in a support ticket...for community benefit here was the fix / answer from support:
I've checking the configurations of the custom field Story points on your instance and I was able to identify why they are missing from the projects and showing on others.
This is happening because the custom field for Story Points appeared to have been linked to only a fixed list of projects, I've switch it to global and the story points field was there back.
Probably the field got dropped from the screens? The value will still be there in DB if that is the case. An admin just need to add the field into the screens. You can the "Field helper" to debug.
On the other hand, if an admin deleted the field, you will have a bigger problem. You will have to look at a backup to restore old data!
Have you made sure that it is still on the screen and you're not sharing a screen with another project that might have removed it?
You can also try the "Where is my Field?" see images below. I used story points as my example. I hope some of this helps!
Hey @Thor Carillanes
Is this a Next-gen project or a classic software project?
Also, it looks like this project has Time Tracking instead of story points.
Have you confirmed that the issue type you're using has 'Story Points' on the screen?
If it has recently gone missing, you can contact your site admin to make sure that a context was not set on the story points field that could keep it from showing up in your project.
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