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Story Points field disappeared?

When my team and I went to create a new sprint today, we found that all of our story points had disappeared. On the Backlog page, the points no longer appear next to the issue number, even for stories that our team has previously pointed. And when I click into a specific ticket, the "Story Points" field has disappeared. The story points are also not appearing on the active sprint page. 

As far as I know, no one on our team has changed anything since our last sprint, so I'm at a loss as to what happened. Can you help me get this sorted out? 



4 answers

1 accepted

1 vote
Answer accepted

It's odd - the field is still tied to the screen - see below:


Screenshot 2018-06-25 12.38.58.png

When I check the options on the issue screen to check to add the new field the Story Points option isn't available to check off.  When i click the "where is my field" option it just spins and never opens up the helper page. 


Screenshot 2018-06-25 13.27.29.png



Screenshot 2018-06-25 12.37.57.png


@Delali Dzirasa

If you click on "Where is my Field" and type in Story Points what does it say? All green ticks or any X's

What about permissions? The Manage Sprints permission to be exact. 

For the first part....when I click "Where is my Field" I get the spinner graphic from above and it just hangs....I never get to the next screen. 


Good call on the permissions.  I just checked those also and its assigned to the Admin role and confirmed that we tested with a user with that access.  Still no dice. We can do everything else with the sprint except get to that field.  @Brittany Wispell

If that is hanging maybe check the logs to see if there is anything else weird? 

Is this an Atlassian Cloud instance? You might want to reach out to Support if the issue persists. 

We put in a support ticket...for community benefit here was the fix / answer from support:


I've checking the configurations of the custom field Story points on your instance and I was able to identify why they are missing from the projects and showing on others.

This is happening because the custom field for Story Points appeared to have been linked to only a fixed list of projects, I've switch it to global and the story points field was there back.


Like # people like this

Ah! I'm glad they were able to help! That explains a lot. 

You can write the solution as a separate comment and have the original creator of the question mark it as an accepted answer. 😃

OMG! I've been banging my head against the wall and trying to figure this out for hours! This is the ONLY post that explains it. Thanks so much @Brittany Wispell  :-)

Probably the field got dropped from the screens? The value will still be there in DB if that is the case. An admin just need to add the field into the screens. You can the "Field helper" to debug.

On the other hand, if an admin deleted the field, you will have a bigger problem. You will have to look at a backup to restore old data!

Thank you for the help!

0 votes


Have you made sure that it is still on the screen and you're not sharing a screen with another project that might have removed it? 

You can also try the "Where is my Field?" see images below. I used story points as my example. I hope some of this helps! 

Screen Shot 2018-06-25 at 11.32.35 AM.pngScreen Shot 2018-06-25 at 11.32.53 AM.png

Hi everyone, thanks for the help! We've done a bit of digging on our end, and we think that something else might be the problem. I'm roping in our resident Jira expert to provide more details @Delali Dzirasa 

Wonderful! Glad to hear! Good luck :) 

Story points field is missing on my Task ticket. Help!


Hey! Have you tried viewing the ticket from a board? 

There also looks to be 2 hidden fields on the right-hand side. 

I have tried it but its still missing.Capture.PNG

Hey @Thor Carillanes 

Is this a Next-gen project or a classic software project? 

Also, it looks like this project has Time Tracking instead of story points. 

Have you confirmed that the issue type you're using has 'Story Points' on the screen? 

If it has recently gone missing, you can contact your site admin to make sure that a context was not set on the story points field that could keep it from showing up in your project. 


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