Story Points field disappeared?

[Arlene Barrow]

When my team and I went to create a new sprint today, we found that all of our story points had disappeared. On the Backlog page, the points no longer appear next to the issue number, even for stories that our team has previously pointed. And when I click into a specific ticket, the "Story Points" field has disappeared. The story points are also not appearing on the active sprint page. 

As far as I know, no one on our team has changed anything since our last sprint, so I'm at a loss as to what happened. Can you help me get this sorted out? 

Thanks!

[Delali Dzirasa · Accepted solution]

It's odd - the field is still tied to the screen - see below:

When I check the options on the issue screen to check to add the new field the Story Points option isn't available to check off.  When i click the "where is my field" option it just spins and never opens up the helper page. 

Ideas?

[Brittany Wispell]

@Delali Dzirasa

If you click on "Where is my Field" and type in Story Points what does it say? All green ticks or any X's? 

What about permissions? The Manage Sprints permission to be exact. 

[Delali Dzirasa]

For the first part....when I click "Where is my Field" I get the spinner graphic from above and it just hangs....I never get to the next screen. 

Good call on the permissions.  I just checked those also and its assigned to the Admin role and confirmed that we tested with a user with that access.  Still no dice. We can do everything else with the sprint except get to that field.  @Brittany Wispell

[Brittany Wispell]

If that is hanging maybe check the logs to see if there is anything else weird? 

Is this an Atlassian Cloud instance? You might want to reach out to Support if the issue persists. 

[Delali Dzirasa]

We put in a support ticket...for community benefit here was the fix / answer from support:

"

I've checking the configurations of the custom field Story points on your instance and I was able to identify why they are missing from the projects and showing on others.

This is happening because the custom field for Story Points appeared to have been linked to only a fixed list of projects, I've switch it to global and the story points field was there back.

"

[Brittany Wispell]

Ah! I'm glad they were able to help! That explains a lot. 

You can write the solution as a separate comment and have the original creator of the question mark it as an accepted answer. 😃

[Kelli Frattini-Adams]

OMG! I've been banging my head against the wall and trying to figure this out for hours! This is the ONLY post that explains it. Thanks so much @Brittany Wispell  :-)

[christine_stpierre]

Our story points field also suddenly disappeared.

After trying all the other options listed herein, what I found to work was the following.

In the right rail, there appears to be a limit to the number of fields that can be displayed.
Once I moved some fields from the Details section to the More section

The story points field now returned.

In our instance, we have a handful of plugins that, unfortunately, take up
more space than we'd like. Nonetheless, it would be ideal if JIRA alerted the user
that there is a constraint here; it would have saved a lot of time and frustration of trying to identify the issue

[Deleted user]

Story points field is missing on my Task ticket. Help!

[Brittany Wispell]

Hey! Have you tried viewing the ticket from a board? 

There also looks to be 2 hidden fields on the right-hand side. 

[Deleted user]

I have tried it but its still missing.

[Brittany Wispell]

Hey @[deleted] 

Is this a Next-gen project or a classic software project? 

Also, it looks like this project has Time Tracking instead of story points. 

Have you confirmed that the issue type you're using has 'Story Points' on the screen? 

If it has recently gone missing, you can contact your site admin to make sure that a context was not set on the story points field that could keep it from showing up in your project. 

-Brittany

[Brittany Wispell]

Hey!

Have you made sure that it is still on the screen and you're not sharing a screen with another project that might have removed it? 

You can also try the "Where is my Field?" see images below. I used story points as my example. I hope some of this helps! 

[Arlene Barrow]

Hi everyone, thanks for the help! We've done a bit of digging on our end, and we think that something else might be the problem. I'm roping in our resident Jira expert to provide more details @Delali Dzirasa 

[Brittany Wispell]

Wonderful! Glad to hear! Good luck :) 

[Arlene Barrow]

Thank you!

[Jobin Kuruvilla [Adaptavist]]

Probably the field got dropped from the screens? The value will still be there in DB if that is the case. An admin just need to add the field into the screens. You can the "Field helper" to debug.

https://confluence.atlassian.com/adminjiraserver073/jira-admin-helper-861253933.html#JIRAAdminHelper-FieldHelper

On the other hand, if an admin deleted the field, you will have a bigger problem. You will have to look at a backup to restore old data!

[Arlene Barrow]

Thank you for the help!