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Is there a way for example to put automation rule, if the issue remain in the same status till the due date then send a message to assignee.
for example, if the issue stay in review for one week (due date in one week) then we can send a message
Can we make it by automation ?
Hi @Rita Saad YOUNES , can you have a look at this previous post where I offered a solution to a similar question - Automation-related-to-how-long-a-ticket-has-been-in-a-certain-status
let me know your thoughts.
Hi @Rita Saad YOUNES ,
Please see the example below. It is a better approach than my previous suggestion.
please let me know if you have questions.
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