Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Statistics from creation to state in workflow Edited

Hi everyone,

Before asking my question, I will give a short background. We are using JIRA Cloud for internal development, but we also have customers in our environment. We measure various stuff for our KPI´s, and sometimes it is a bit problematic to get a proper measurement.

In one scenario the customer support needs to measure resolution time for bugs, one specific scenario is that when the support has reproduced a bug it is sent to R&D where they do their black magic.

We would like to measure time from creation to when the issue is either pushed to a certain state (in our case 'R&D') or when triggering a link or cloning the issue... (but preferrably when the issue is pushed to 'R&D' in our workflow)

I could not figure out how to do this, maybe it is not possible, anyone here who has experience with this?

Any pointers would be good, even if it has to do with purchasing an addon or something.


Update. I did find some plugins that kind of could do the trick, but what I would like is to get a bar chart instead instead of a time line, kind of like the "time to first reponce"-chart, but with the posibility to set a custom state in the workflow to behave like the "closed" state.

make sence?


1 answer

Well then, I cannot delete my own comment, so here is a piece of useless information for everyone to enjoy.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you