3 answers

Sounds like your using "JIRA User Server" authentication in fisheye/stash. If thats the case you would need make sure that the configuration is setup in http://<jira-url>/jira/secure/admin/ConfigureCrowdServer.jspa . If it's configured there, then you would need to login to using the local admin account to Stash or Fisheye to fix the user directory settings.

Yes. That's correct. We're using the JIRA User Server. The Stash application is already set up in there and the IP Addresses include the loopback address and the LAN IP. When I'm trying to readd the Application Link I use the application name as it appears in the User Server and the password I set. No dice. I've also tried a few other usernames....

All of our Atlassian applications are on the same server. Thanks for the suggestion. Any other ideas?

Application links and user directories are diffrent things. Can you login directly to the stash server? Based on the error you posted it seems like your user directories have lost their connection and bacuse of this you are unable to login to the server to re-esabilish an appllication link. Your best bet would likely be to open and support ticket and to post the logs from stash and fisheye to the ticket.

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Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

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