Sprint field not visible in new issue view

Deleted user December 7, 2018

Field scheme clearly shows it should be showing, in spite of the fact that it shows when oldissueview=true.

For some reason JIRA is also now forcing the new view unless I manually revert (in spite of me using a Chrome add-on to force old issue view).

Is there a reason the new issue view is ignoring my field schemes?

3 answers

0 votes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 22, 2024

You must have tje "Schedule issues" permission on the project ()

Project -> Project configuratión -> Permissions Search "Schedule issues"

0 votes
Tomas Vrabcek April 19, 2022

Hi, when this will be fixed/implemented? 

0 votes
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 10, 2018

Hello Toby,

Thank you for raising this question.

In my Cloud site, the field Sprint is properly displaying in the new issue view as you can see in the screenshot below:

Screen Shot 2018-12-10 at 17.06.35.png

That being said, I would recommend you to perform the following steps so we can better troubleshoot the problem:

- Please, check if you have a custom field called Sprint or Sprints. Sometimes, a custom field with the same name can cause some confusion in the screen schemes

- You said the field is properly appearing in the old view. Can you please check if there are any values added to that field or if it's empty? If it's empty, try to select any sprints and check if the field appears in the new issue view.

- Can you please provide us the version of your Cloud site?

Sheri June 28, 2019

Hi @Petter Gonçalves

I am having the same problem. We are on Jira Cloud. Sprint does not appear in the New Issue View if it is blank. If I switch to the old view I am able to see the field and assign the issue to the sprint. After that the field is visible. I do NOT have a custom field called 'Sprint' or 'Sprints. 

Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2019

Hello @Sheri

Can you confirm if the project you are using is classic or Next-gen? I see that you mentioned that in the old view it is not happening, so I just wanted to ensure you have tested it in the same project and not in a different one.

Also, check if the field is properly added under project settings > Issue Layout as not hidden.

Let us know if the steps above helps.

Sheri July 2, 2019

HI @Petter Gonçalves 

I can confirm that the project is classic and that the filed is not hidden. If the field is blank it does not show up in the New Issue view. Once a value has been populated it does show up. 



Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events