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Sprint board not visible for user

I am a JIRA Administrator and one of my colleagues can't see the current sprint board. He has access to the Project and can see and edit all his tickets. If he wants to see the current sprint in the /rapidBoard URL the site is loading infinitely. 

How can I change his access rights to make him see the board?

 

thanks in advance and best regards,

Mirco

1 answer

Check the permissions of the issue query that powers the board under your board configuration.

The permission is set to "all users that can browse the project". The colleague is able to browse the project. Only the board isn't visible for him. Any workarounds for that?

Are you checking the filter permissions (not project permissions)?  Run the filter, click details at the top, click edit permissions, select under shares at the bottom of the dialog: Project -> <YOUR PROJECT>.  Click add.  Click OK.

Hi Randy,

yeah, that's what I already did. Is there any chance that another missing permission leads to this strange behavior? 

The filter permissions seem to be fine

did you hit "Add+" and then save?  The UX of that dialog is a little wonky and sometimes people miss hitting the add+ button.

Is the person with the issue able to view and run your filter directly if you give them the link?

Finally as a long shot, do you have multiple projects in the jql filter for the board where the user may not have access so some of the projects?  I've found that you'd lose access to the entire filter if that's the case also.

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