• Community
  • Products
  • Jira
  • Questions
  • Sorry, there are no links available when using anonymous access, check the permission configuration of the remote application.

Sorry, there are no links available when using anonymous access, check the permission configuration of the remote application.

I'm having an issue using application links between JIRA and Confluence. Both Jira and Confluence are on their own VMs sitting behind a proxy, and both use Crowd to authenticate users.

The application link is established easily enough, but when I go to link a project to a confluence space, I get the error "Sorry, there are no links available when using anonymous access, check the permission configuration of the remote application.".

Both outgoing and incoming authentication IP masks are set wide open as *.*.*.*, and the URL patterns are left blank. We are on an intranet isolated from the web so security is not an immediate concern - functionality is. OAuth and Basic Access are setup. Anonymous access is enabled for confluence, and remote API calls are enabled for JIRA.

These are fresh installs for an enterprise solution and I really need this to work, are there any ideas out there?

2 answers

1 accepted

As it turns out, we were having some timing issues with our SSL certifications. We were getting the "OLD_CERT; Certificate too old." error in the application links. The answer found on this other question was very useful in solving my problem: https://answers.atlassian.com/questions/173396/error-when-added-jira-gadgets-on-confluence

Hopefully this will help out anyone else troubleshooting these issues.

0 votes
Eddie Webb Community Champion Apr 02, 2014

Did you configure crowd with SSO?

Are you logged into both tools?

I ask because configuring space level links "project links" requires an admin in both tools. If SSO you shouldnt see that prompt, otherwise just authenticate to setup the links.

Yes, I had active sessions in both applications at the time (two tabs in chrome). Crowd is configured with sso, and we have crowd.company.com, jira.company.com, and confluence.company.comas our three access URLs.

and is this the issues macro? make sure to uncheck the anonymous box

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot