Sometimes not able to tag user

Hi all,

I sometimes have problems tagging a user in (for instance) a Comment. Both I (admin) and that other user (regular internal user) have no problem tagging or being tagged, it is just that it does not work once in a while. When coming back to the Comment 10 secs later, it might already be ok, but it makes the use of tagging quite unreliable.

Any experience with this and/or solutions?

Thanks, Rob

2 answers

1 accepted

This widget could not be displayed.

It's all about permissions. Use the JIRA permission helper in any of the tickets where you want to tag him and verify that is has "Browse issue"-permission. This is needed to be tagged.

Hi Jonas,

thanks for your quick reply! My issues is (I think) slightly different: I can be working on an issue (e.g. JIRA-123) and try to tag user X, but cannot find him. I can find other users (user Y, Z etc), but not user X. So far, it might be permission related...

However, if I close the issue, go back (so again to JIRA-123) and try to tag the exact same user X, it does work fine. Any ideas?

This widget could not be displayed.

Hi Jonas, 


We're also facing same issue, usually this issue occurs when the users goes inactive from jira, however in my case all the users are in active mode, still we're facing this issue. During this issue occurrence we found the sync between JIRA and AD servers are happening and there is no issue with it as well. 

Why we're not able to tag set of users suddenly. 

I hope it's bug with JIRA product itself. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

72 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you