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Some users are unable to receive email notification

rishabh.prasad
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 19, 2024

Some users in the organization are receiving email notifications while others arent as and when I am assigning tickets to them. Request help in resolving this issue.

 

Thanks

1 answer

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2024

HI Rishhabh - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian and have them check if the email addresses are one their suppression list. 

https://support.atlassian.com/contact/#/

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