So I have an operation where we are receiving and shipping serialed devices. All these serial numbers are stored in our CMDB in Insights. We work out of Excel documents and upload our work into the CMDB at the end of each day via a CSV import. We just switched to a new model for said device that contains 16-digit serial numbers. Excel does not play nice with 16+ digit numbers (it turns the 16th digit into a "0"). There are formatting options in Excel that allow 16-digit numbers, but all that formatting is lost when you save as CSV (in order to import). We've tried other spreadsheet applications but it doesn't have the collaboration features we would like (I'e. one person working on inbounds another person on shipping out, but using the same document). Google Sheets is not an option because we don't have a corporate agreement with them.
Is there a plugin or another solution with an API that maps directly to our CMDB that we can work out of that would allow us to accommodate these new serial numbers?
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