Slack notification if open ticket hasn't been updated in 1 day

[Alain_Bryden]

All of the slack triggers I've seen requires something to *change* on the ticket (status, assignee, comment, etc). I need the opposite - I need to remind people in slack when an open high-priority hasn't been updated in over a day.

I know I can set up a JQL filter subscription, but this only supports email subscriptions, and I want a slack notification.

I know I can create a slack channel email address, add it as a user to our Jira, and subscribe that user to the JQL filter, but that only results in an obscured comment showing the first couple rows of the "filter Subscription email". For example:

jira@analyzere.atlassian.net
[JIRA] Subscription: Unresolved Support (SUP) Tickets (Stale).
Issue Subscription Filter: Unresolved Support (SUP) Tickets (Stale). (2 issues) S...

Unless the users go out of their way to expand it and read the email (which is ill formatted for slack), they don't get the typical ticket link and summary we've come to expect from jira-slack integration, For example:

Jira Cloud APP [1:46 PM]
SUP-1178: Urgent Service Outage
`Incident` in `Waiting for support` assigned to *Unassigned*

[Edwin Kyalangalilwa]

Hi @Alain_Bryden,

An option is to write a script.

This requires familiarity with Jira API and a server (cron job) or other tool i.e Bamboo that'll run the script at intervals.