Slack message not showing the issue link

[Nur Fatin]

Hello,

I have a Jira Software Team Managed Project - it is basically a task tracker board. I have set up an automation rule to create recurring task and also to send Slack message. The automation works, but the Slack message doesn't reflect the newly created issue / task.

Screenshot of my automation:


Screenshot of Slack message:

I have tried (replacing with my domain):

<https://automation.atlassian.net/browse/{{issue.key}}|{{issue.key}}> and <{{issue.toUrl}}> but it doesn't show the link.

I appreciate your help.

Thanks in advance.

[Stephen_Lugton]

Hi @Nur Fatin 

I see you've used {{issue.url}} and {{key}}, but I'm not sure how you've used them, and unfortunately I don't use Slack, but have you tried the format:

<{{issue.url}}|{{issue.key}}>

or even just

<{{issue.url}}>

[Bill Sheboy]

Hi @Nur Fatin 

Adding to Stephen's suggestions, both of the methods he noted work.  I just re-tested to confirm them.  For example in the message:

URL only: {{issue.url}}

As hyperlink syntax: <{{issue.url}}|This link is for {{issue.key}}>

If those do not work for you, please post some images for context:

• your complete rule, in one single image
• the updated action to send the Slack message with the suggested format
• the audit log details showing the rule execution

Kind regards,
Bill

[Nur Fatin]

Hello @Vishal Biyani @Carlos Garcia Navarro, thank you for the suggestions.

I have tried both {{issue.url}} and {{key}} but unfortunately, the Slack message is still the same (no link reflected to the issue)

[Carlos Garcia Navarro]

Hi @Nur Fatin ,

Have you tried {{key}}?

[Vishal Biyani]

@Nur Fatin 

Have you tried {{issue.url}}