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Slack integration error: something went wrong while getting addon descriptor Please, contact suppor

Vincent Kurutza
Vincent Kurutza December 4, 2018

This started today and no change to slack or JIRA were made.

 

Any ideas?

 

Screen Shot 2018-12-04 at 13.18.24.png

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Petter Gonçalves
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 11, 2018

Hello Vincent,

The problem you returned to you happens when you are not an Administrator on one of both applications (JIRA or Slack) and try to enable the Slack Integration into JIRA.

As you can see in the article below, the Global Administration Permission is required on both applications:

- JIRA for Slack

Can you please check if that's the case?

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