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Slack Integration with Jira Cloud Keeps Failing

I have uninstalled and reinstalled the slack integration 3 times now. 

First I go to the slack app directory and install it for slack 

https://sendoso.slack.com/apps/A2RPP3NFR-jira-cloud

 

Then I go to the jira installer here

https://marketplace.atlassian.com/apps/1216863/jira-cloud-for-slack-official?hosting=cloud&tab=overview

 

I get the confirmation in slack 

You've successfully logged in to the Jira Slack app as rai@sendoso.com

I add a project subscription to a channel where I get

 

You have connected Account Balances (AC) to coreteam.

 

But now every time I try to use this integration, I am getting

Slack integration with sendoso.atlassian.net disabled (not linked)

A Jira administrator on this Jira has disabled the Slack integration. If you'd like to re-enable the integration, please contact your Jira administrator.

 

I am the Jira Administrator and I feel like I've done all the proper steps for getting this integration linked up correctly - yet it fails 100% of the time when trying to use it. 

 

Any thoughts?

 

 

1 answer

1 accepted

0 votes
Answer accepted
Daniel Eads Atlassian Team Jul 26, 2019

Hey @Rai Medeiros ,

It is possible for the app to have its integration disabled. Let's check to see if this is the issue!

You can get there either by appending this URL to the end of your instance URL (e.g. https://sendoso.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page for you specifically)

/plugins/servlet/ac/jira-slack-integration/addon-config-page 

Or by navigating there through the web UI:

  1. Go to the Manage Apps page in Jira administration
  2. Change the dropdown from "User installed" to "System"
  3. Filter/Search for "Slack"
  4. Expand the Slack app and click the Configure button

 

On that page, you'll see a toggle to flip the integration On or Off - example of it off here:

image.png

 

What you want to see is the toggle enabled - you can simply click it to enable it:

image.png

Give that a shot and let me know how it goes!

Cheers,
Daniel

this is awesome thanks so much for the link! its working great now

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