Simplified User Interface for improvements and feature requests from sales, customers, dealers

I am a product manager for a company that extensively utilizes JIRA as a tool to manage bugs and improvements to our software products. I personally use it to enter new features that I feel improve our product, as a means to get these features in front of key developers in our organization.

What I am inquiring about is whether there is an add-on to JIRA, or perhaps a 3rd party that has a very simple means of collecting feature requests from outside parties, that might not be comfortable inside the traditional JIRA user interface. For example, we do not allow our field salesman, dealers, and key customers access to our JIRA database.

I am currently processing hundreds of feature requests per month, that come in a variety of forms (email, phone conversations, even SMS). It's getting very difficult to keep up with the filtering, prioritization, etc. of these feature requests.

An ideal scenario would be a web page that these outside parties could navigate to, with a rediculously easy to understand UI, where they could enter the feature request, along with some other user defined fields that could be used for projected sales, business case, user requirements, etc. This feature request could then be automatically translated into a JIRA improvement or new feature and assigned to me. then I could sort them in my own dashboard and either elevate the valid ones or invalidate the no-so good ones.

Has anyone heard of a means to accomplish this? I am open to suggestions. this is a big priority for us as a PM group.

1 answer

1 accepted

0 vote

Have you tried the issue collector?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

733 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you