I am testing automation and have created a simple automation rule that is supposed to open a new task in the IT Service Project when a new issue is created in the HR Service Project.
Although the rule executes, the task is never opened within the IT Service Project.
Any advice or insight would be greatly appreciated.
Received this helpful solution from Jira Support. Leaving it here in case anyone else comes across this same issue:
For your case, you will need to use the Advanced Compare condition to match the Employee Onboarding request type.
This is a particularity of NextGen Service projects which treats request types as issue types. For this reason, automations will not match the Request Type field.
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