Sign-In Issue

Deusenberry_ PJ
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January 31, 2025

I was logging in and I accidentally used my personal gmail account.  I clicked Remember Me.  Now I cannot get it to let me switch my login to the correct email account. 

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Nikola Perisic
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January 31, 2025

Welcome @Deusenberry_ PJ 

Clear your cache and history in your browser and try again.

0 votes
Chad Daley January 31, 2025

Hi @Deusenberry_ PJ,

You can solve this by clearing your browser cache/cookies settings which will force the browser to forget your login. 

Assuming you are using Chrome (other browsers should work similarly):

1. Press CTRL+SHIFT+DEL on Windows or CMD+SHIFT+BACKSPACE on Mac and it will bring up the window to delete browsing data.

2. Make sure the box is ticked for "Cookies and other site data."

3. Click "Delete data."

4. Close and re-open your browser and try to login again. 

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