Showing Issue Status to Customers

Is there a way in JIRA (or an existing plugin) for a customer to be able to submit a help ticket, have it be converted into a JIRA issue, and then be able to track the status of this and all other tickets they have submitted?

3 answers

1 accepted

if i understand it right you want customers to be able to rais an issue in your jira installation.

there is no need of extra plugin to do so.

the reporter of an issue will be informed about any updates/changes to the issue he created by default unless you make any changes to notification schemes.

you can modify a global dashboard using filter results that fit your needs (f.e. reporter = current user)

and share with your customers so they will see all their issues

to permit other peoples issues you need to set up issue-permissions

0 vote

You can have the customer informed using the mail notification in JIRA of the changes made in the issue they reported with the Notification Scheme https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

Hi Phillip,

This can be done, but each user would require a login in the system and this would count against your license. However, if you are using an unlimited license then this wouldn't be a problem and you could just configure the "Issue Creation From Email" function configured to create issues from emails sent by customers to use the "Create Users" option, as described in this document: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

All the best,
John

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

565 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you