Severity vs. Priority

Nofar Ben Kereth December 19, 2018

Hi all,

 

I'm trying to define the difference between Severity and Priority. As per my understanding, Severity represents the overall effect of a particular bug on a system and Priority defines how quickly a bug needs to be fixed.

The usual Severity values (searched google) are Blocker, Critical, Major, Minor etc. And Priority measured by levels (1\2\3\4\5). 

JIRA's default values for Priority field are Blocker, Critical, Major, Minor and Low. 

Can anyone assist with explaining why is it like this? Am i missing something? Maybe it's just a matter of in-organization terms?

 

Thanks!

Nofar

1 answer

3 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2018

There's a historical essay to be had here, but the short version is "Severity is a bad thing to allow users to set (as is priority) so Mike and Scott dropped the concept when creating Jira, because priority was enough for them" - that's why it has no system field.  Of course, those of us who need it just add a custom field.

You are right in your definitions I reckon - severity = how bad it is, priority = when you're planning work, how urgently this should be looked at.

You are also correct about the matter of organisation terms - some organisations will do 1-5 on severity, others 1-3, use different terms and so-on.  And the same for priority. 

Some of us get a little more automatic - we define a severity (from minor cosmetic issue through to system unusable) and an impact (ranges of numbers of people or systems affected) and calculate a priority from it.

Charles Oppermann
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 29, 2019

The issue is pretty simple when tracking software development issues:

Priorities change, but the Severity of an issue never does.

A bug that causes data loss would be of the highest severity.  What it's priority is depends on the phase of the development life cycle.  A Priority 2 bug might become a priority 1 bug later on.

An typo in the EULA might be of the highest priority to the business, but of the lowest impact to the end user.

Severity is objective, priority is subjective.

Like # people like this
Nilan Bhattacharya July 29, 2019

Another way to think about the two is urgency (priority) and impact (severity).  You could also use risk instead of impact.

The problem with the default Jira scheme is that someone might ask, 'why are we working on minor issues now (when there are blockers and major)?'  If you have a urgency/priority, it's easy to create a pipeline.

Mikko Haukilahti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 22, 2024

Great discussion and point of views, thank you! :)

 

Suggest an answer

Log in or Sign up to answer