Setting up default ticket watchers

Is there a way to set up a scheme by project category that automatically sets certain people up to be watchers on a project if they are not the reporter or assignee without them having to manually click watch?

3 answers

1 vote
Joe Pitt Community Champion May 15, 2015

A simple way to do this is to create a role such as Project Watcher and assign people to it that you want to watch EVERY issue. Then update the notification scheme and add that role wherever you have Watcher. The project lead can add/delete people from the role as needed. If you have a group that wants to watch all projects (lord only knows why) create a group for them and add that group to the notification scheme.

There are a lot of requests in my JIRA instance to implement this setup, kinda like this actually. See if what we did can work for you.

 

First, I thought I could implement by creating different Notification Schemes. But, I have 1,200 JIRA Projects in my instance (and 17,000~ active users) so maintaining it at that level is nearly impossible.

 

Then what we did is we asked each project to request for a "dummy user", set that dummy user as the "project lead" and set the Default Assignee to the Project lead. The dummy user should then "auto watch issues" then its email address updated to a distribution list who wants to receive the notifications. This way, the distro list will autowatch all issues and receive all the email notifications. This kinda works for us bigtime.

Does this actually update the Watchers field on the View Issue page or is it strictly handling email notifications? Thanks!

0 vote
Paulo Hennig Atlassian Team May 15, 2015

Hello Olivia,

JIRA doesn't have this feature natively, but you can use a third-party plugin where you can add watchers:

https://marketplace.atlassian.com/plugins/com.burningcode.jira.issue.customfields.impl.jira-watcher-field

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,221 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot