Set values of dropdown list based on value of another field during transition

[Ray Balmeo Cagayon]

We have created a single account for production operators to update status of subtasks on one parent issue. 

The problem that we have since they are using a single account is that we don't have traceability on who updated the subtasks especially when an issue was found out.

So, the solution that we have is to create a resolution screen every time a subtask transition into a Done state. And on the resolution done is a drop down of Operator names that they have to select on who updated the tasks.

The problem that we have is the project is shared by our two suppliers and when the resolution screen pops up. They are able to see the operators from both sides.

Is there a way for this to be automated when a resolution screen pops up, and depending a Supplier field value, only the operators on a particular supplier is visible to them?

Its very similar to a cascading field, but the first option is being forced based on the inital supplier field value.

[Dexter de Vera]

Hi @Ray Balmeo Cagayon ,

Maybe you can try a workaround by making supplier field mandatory in creation of subtask. Then create 2 field for operation1 and operation2. Second add 2 transition and screen for both operations moving to done. Then create a workflow condition to hide the trandition base on supplier field value. So the transition 1 or 2 will only visible depending on supplier value.

[Ray Balmeo Cagayon]

@Dexter de Vera ,

Thank you for the quick response.

Subtasks are created using automation so definitely we can enforce the Supplier field to be populated.

I am not sure if the current workaround is scalable if we keep adding suppliers.

[Dexter de Vera]

Add transition and screen per supplier operators.

[John Funk]

Agreed - I think this is your best option for implementing.

[Matt Parks]

If you have Scriptrunner, you can create a Behavior which updates the options available in a select-list field based on the value of a different field.

If you want to go that route, let me know and I can provide the code that I use (it's for DC, but I think the code would be the same).