Set user passwords in Atlassian Cloud

Hi there,

I am currently trying to set user passwords in my Atlassian Cloud Setup, including Jira and Confluence. After selecting a user under user managment I am missing the set password button. What I tried so far:

Following this discussion did not help. My primary user management is apparently already handled by Jira: 

Verifying our project domain did not help either. I could not gain further user management rights through this.

I hope someone can help me out with this :)

Have a great day,


2 answers

0 votes

Hi Lorenz,

I had a look at your Cloud instance, and I selected one of your users, and I do see the Reset Password button on the top-right.

Can you let me know if you're having any trouble getting the password reset?

Screen Shot 2017-10-10 at 11.56.14 AM.png

Kind Regards,

Hi Shannon,

thx for looking into this. Yes the reset Password button appears. However, I would like to set a specific (not reset) password for a user.



Hi Lorenz,

Since all Cloud instances use the Atlassian IDs as logins now, it's not possible for anyone other than the holder of the email address to set their own password.

If you want to control the user logins, then you can set up SAML single sign-on for your instance. This would then surrender control from Atlassian ID to your SAML provider.

Let us know if you have any questions.

Kind Regards,

Hi Shannon,

thanks for your answer which helped a lot. How about verifying a Domain instead? Would that be possible or do I still need SAML?



Hi Lorenz,

When you verify your domain in Cloud without SAML, you will be able to do the following:

  • Set a password policy
  • Change your employee's name
  • Change your employee's email address
  • Force a password reset

You will not be able to set a specific password for a user, but you can set a specific password policy and then force them to change their password to match the policy.

I hope this clarifies things!

Kind Regards,

This is incredibly stupid - what if you have a role account that has no email?

Hi Chris,

In Cloud each account will have an email associated with it because it requires an Atlassian ID to work. Can you let me know what you mean by a role account? 

If you're referring to a group email that gets distributed to the users in the group, please be advised we don't recommend using these, and each user must have their own email address. Once you have an email set for the user then you will be able to set their password.

Let me know if you have any questions about this.



How about connecting gitlab as per your instructions, which says to create a 'gitlab' user. System users like that should be easy to can I, as admin of Jira, add a system user without having control over the email domain that you force me to use,  since every user needs to be added by email?

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