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Set assignee on parent ticket to next subtask asignee

I have an automation to create 9 subtasks when a particular ticket type is used.  I set the assignee of the parent ticket to the assignee of the first sub task.  The tasks will be preformed sequentially.  Is there a way to set the parent ticket assignee to the assignee of sub task 2 when subtask 1 is completed?  as an automation will create the subtasks I would expect them to follow on numerically if that helps?

2 answers

1 vote
Bill Sheboy
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Oct 06, 2023

Hi @Elaine Cawthorne 

Short answer: maybe.

More information...

In automation rules, things which branch on multiple things/issues or perform multiple actions together happen in parallel.  And so ordering of saved/updated issues is not guaranteed.

For your subtasks, can you determine their order by some field, such as by the summary?  For example: "step 01 - do something", "step 02 - do that other thing", etc.

If so, I recommend creating JQL to return the subtasks in that order, load them with a Lookup Issues action, and then access the one you want using the list functions, such as first, last, or get().

Kind regards,

0 votes
Sayed Bares _ServiceRocket_
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Oct 06, 2023

@Elaine Cawthorne you can add an Assign issue action in your parent issue set Assign the issue to smart value and User to {{issue.subtasks.get(1).assignee}} . This way it will take the assignee of second subtask.

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