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Set Jira service desk internal comment as default

Anil Kumar
Anil Kumar February 13, 2019

Hello Atlassian Champions !

Any solution for below on JIRA Service Desk Cloud. WITHOUT any external add-on.

Can we configure "Internal Comment" as default ?

or

Change font of internal/external comment as different just to intimate Service Desk agent ?

 

Or at least in any workflow transition use only internal comment, like if agent talking to internal team, we not need external comment options at all.

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Michelle Gaul
Michelle Gaul April 16, 2019

hey @Anil Kumar ,

were you able to find any workaround which helps as long as Atlassian does not implement this feature?

 

Kind regards,

Michelle 

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Anil Kumar
Anil Kumar April 16, 2019

@Michelle Gaul New issue VIEW solved this issue upto some level. Now Internal Notes come first, refer screenshot pasted below.

newissueview.JPGOld view was like below - oldview.JPG

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Tansu Akdeniz
Tansu Akdeniz
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February 14, 2019

Hi @Anil Kumar,

There is an open ticket JSDCLOUD-1733. Please vote and comment there.

Regards

Tansu

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