ServiceRocket Connector for Salesforce & Jira - Map Custom People Field to field from Salesforce

[Irina Ivanova]

Hello guys,

I am trying to map a custom people field from jira issue to salesforce but I have the following problem:

So this is the custom field I want to map:

And I am trying to mapping it from the binding settings from the object: 

But when I go to value mapping Jira doesn't even suggest me the available users in the system:

When I try to populate the field from the jira interface it suggests the users:

I have previously configured it to map assignee to owner id and it worked with no problem but in this case I wanted to be custom people field in Jira to owner id of salesforce object. 

Even if I copy the jira user id from previous configuration the integration fails.

Am I even able to do this for existing users or they can be mapped only for reporter and assignee fields?

When binding fields I have noticed that the field type for the assignee is user and the type for the custom people field is type array<user>. Can this be one of the possible reasons for failure?

Any info is very welcomed.

Thank you.

[Kevin Lew [ServiceRocket] · Accepted solution]

Hi @Irina Ivanova

Yes, you are correct. array<user> field type is not supported by the connector yet. 

We have this feature request raised in our Ideas Portal:

• SFJ-I-301: As an admin, I would like the connector support array<user> field type

Perhaps you can upvote it and leave your thoughts in a comment, for our products team review.  

Thanks!

[Irina Ivanova]

Thank you for your answer Kevin.