Service Desk Changes

What changes have been made to the Customer Portal in Service Desk 3? We would like to have more flexibility for field types. Specifically we would like a password type text box that only displays "*" when text is typed. Also, we would like to have a kiosk version of a customer portal that as soon as they click create it creates the issue then logs the user off. Our users forget to logoff and the next user creates an issue as the previous user. Is there a way to do this in SD?

2 answers

I haven't even been able to find a dedicated page to the new JIRA Service Desk yet. I found a comparison of Software Vs Core, but no SD.

0 votes
Paulo Hennig Atlassian Team Oct 08, 2015

Hello Paul,
As some users forget to logoff in your case, you can also adjust the session timeout according to your organization described in the following link:

https://confluence.atlassian.com/display/JIRAKB/How+to+change+the+default+session+timeout

 

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