Sending notification to specific email when issue priority is entered as critical

I am trying to get JIRA to send a notification to a specific email address when an issue is created with a priority of critical.   This email address is a relay that sends an SMS text to a phone.    So ultimately I just need to get JIRA to send the notification to the specific email.  Please advise.

2 answers

1 vote

This is not possible through the base JIRA functionality. I'd recommend checking out Automation for JIRA or Scriptrunner. Either of these plugins could be configured to provide the functionality you are looking for. 


Hi Ben - you could accomplish this with an app like Power Scripts for Jira. Essentially, you'd use write a SIL script along the lines of:

if(priority=="Critical") {
sendEmail([from], to, [cc], subject, body_or_template, [language])
}

 and then call that script from an "Issue Created" system event.

More info can be found for the sendEmail routine and email templating.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,304 views 12 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you