Sending notification to specific email when issue priority is entered as critical

I am trying to get JIRA to send a notification to a specific email address when an issue is created with a priority of critical.   This email address is a relay that sends an SMS text to a phone.    So ultimately I just need to get JIRA to send the notification to the specific email.  Please advise.

2 answers

1 vote

This is not possible through the base JIRA functionality. I'd recommend checking out Automation for JIRA or Scriptrunner. Either of these plugins could be configured to provide the functionality you are looking for. 


0 vote

Hi Ben - you could accomplish this with an app like Power Scripts for Jira. Essentially, you'd use write a SIL script along the lines of:

if(priority=="Critical") {
sendEmail([from], to, [cc], subject, body_or_template, [language])
}

 and then call that script from an "Issue Created" system event.

More info can be found for the sendEmail routine and email templating.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 23m ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

7 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you