I am trying to get JIRA to send a notification to a specific email address when an issue is created with a priority of critical. This email address is a relay that sends an SMS text to a phone. So ultimately I just need to get JIRA to send the notification to the specific email. Please advise.
Hi Ben - you could accomplish this with an app like Power Scripts for Jira. Essentially, you'd use write a SIL script along the lines of:
sendEmail([from], to, [cc], subject, body_or_template, [language])
and then call that script from an "Issue Created" system event.
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