Sending email to automatically created users

I need to setup a project that works this way

Email which is a mailing list

Lots of users (with a jira account and without one) send emails to that account

With an incoming email and mail handler setup I create issues from those emails.

In the mail handler i've setup that i want JIRA to create users automatically

Here is where the problems start

I had to give the group "jira-users" permissions to create issues. But this opens the project to every user in JIRA, have they created issues in there or not. This might not be such a problem.

The other issue that we are having is that. We want the members of the project to solve the issue created from the email and the Notification scheme to send an email to the reporter.

The only way to do this is giving permissions to BROWSE project to "reporter" or to "jira-users" group?

I dont want them to be able to see the project, i only want them to receive an email when the assignee solves the isue

I've been searching for a way to do this, even with plugins but i havent been able to

3 answers

Hi Santiago,

Looks like you have 2 problems as below:

1. All new users are added to the jira-users group.

2. You do not want to expose your project to everyone in jira-users.

Solution for problem #1:

1. Create a new group for general user (those who are created by the mail handler).

2. Go to Global Permissions page (/secure/admin/GlobalPermissions!default.jspa).

3. Delete the "JIRA Users" global permission.

4. On the same page, under Add Permission section, add the JIRA User permission to the above newly created group.

Now all new users created will be auto added to your newly created group.

Solution for problem #2:

1. Go to the permission scheme of your project and remove the newly created group from the "Browse project" permission.

Now the user would be able to create issue but not explore the project.

2. Go the Notification Scheme of your project and add "Reporter" to the issue resolved event.

Now the reported will get notified when your internal user has resolved that issue.

Regards,

Kiran H S

I still need help on this issue... not sure if you got a notification about my latest comment...

Thanks

Thanks Kiran for your quick answer

Regarding the solution for problem #1, I have some details that you should know.

1) besides the users created by the handler, we also create users ondemand for other projects. We are using LDAP for them. They would all enter the jira-users group

The problem is:

When a user that already has a JIRA user sends an email to that mail account, if i dont have "jira-users" group with create issue permission the handler doesnt work

From what i could understand from testing the handler, jira does this process.

1) checks if the person who sent the email has a jira account.

2) if he doesnt, the handler creates the account and the issue. If the user has a jira account a has create issue permission, the handler creates the issue. But if he doesnt have the permission it DOES NOTHING.

I hope you understand the issue there.

Regarding solution #2

As far as i could see, Adding "Reporter" to the notification scheme does nothing unless I add that person to the browse project permission.

I still need help on this matter... nobody is able to give me a hand on it?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,181 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot