Sending email based on field value

We have a JIRA project that integrates with our helpdesk's ticketing system, pushing tickets for the development group into JIRA. We have four development teams that work out of that JIRA project, using a custom field to mark an issue as belonging to one of those teams. Is there a way to fire an email based on that field value being set? I have a separate notification scheme for that particular JIRA project, but it looks like I can only send notification on the issue changing, not a specific field value changing. Is there a plugin that might work for this solution (we are using OnDemand), or maybe some other option that I'm not seeing? Thanks!

2 answers

0 vote

Hi, John.

In OnDemand, there is a way to notify people if any field is changed, by changing the notification scheme to notify after the event IssueChange is triggered. However, this does not allow you to choose a field, it will notify after any field is changed.

I search a little bit and some people were asking for that for JIRA Behind the Firewall, for example: However, all these used Listeners, which are not currently allowed in OnDemand, since they are a restricted function, as you can see here

There is already an improvement request to allow Listeners in OnDemand, you can find it here: You may want to vote for this improvement, so it is chosen and watch it to see its progress.

Customizations are also not allowed, so I cannot think of a way to notify only when a spefic field is modified, not until Listeners are allowed.

I hope it was helpful.

Kind regards.

Hi John, did you find a solution for this problem? I have a very similar issue with JIRA 7.1: our tickets are created with a "Sub-project" field and I would like different people being notified according to the value of this field...


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

149 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you