I have been creating custom PHP application to allow users to post issues to Jira. The PHP application work great, but now I have been asked to set the application to generate and email that will be sent to the user when the status of their ticket changes or when a comment has been added to the ticket by the assignee. Since I am using Rest API's in PHP to post the tickets and comments from the user’s side I can successfully send an email.
My question to the group is how to send an email to the user from the JIRA side when the assignee changes the status or a comment to the ticket? Also there is one cavot to my question that must be pointed out the users email exist in a custom field.
Hello Benny, I did not understand your question. The JIRA Notification Scheme send a email when a issue is updated or someone leaves a comment to the ticket. Did you change the notification scheme and now you can't receive the email?
And what is your JIRA's version? Cloud? Desktop? Service Desk? Core? Software? Lemme know it.
We have JIRA v6.4.5 software.
This is software that has been loaded onto a server by another individual so I will give a quick run thru.
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