Send notification when issue is inactive for X days

Is it possible to configure Jira to send a notification email to the assignee when an unresolved issue hasnt been updated for X days?

I cant seem to find anything in notifications to support this.

Thanks

3 answers

1 accepted

You can also use the filters / subscriptions to do this.

http://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email

By using a combination of a group in the subscription and currentUser() in your JQL you can get jira to do what you want.

Here is a similar example that I use to notify people that they have issues in progress or blocked and they should attend the daily scrum.

My JQL is this:

project = SDC AND issuetype in standardIssueTypes() AND reporter = currentUser() AND fixVersion in unreleasedVersions() AND status in ("In Progress", Blocked)

and my subscription looks like this: (go here if you can't make out the image well)

In case it isnt clear... what this does is loop through jira-users and emails anyone a ticket that they are a reporter on. Each member of the group only gets the issues that they are the reporter on.

You would do the exact same thing, just in your JQL you would use assignee = currentUser() and updated > "4d"


awesome, thanks Jon!

Interesting..so that will only notify users of the issues they are assigned to?

Here is what the email looks like (also available here):

Just as a follow up.. The search I ended up with was the following:

status!=Closed and assignee = currentUser() and updated < "-2w"

It grabs all non closed isses over 2 weeks old.

Thanks Jon

1.created a filter but i want to send that result to paticlur assigne only (is that possible)

 

 

2.is that possible to add a transaction to all results 

for example if i need to add watcher to tickets which are not updated for 3 days (is that possible)  if possible how

 

 

Thanks

Nandan

Sure, just create a Jelly script that looks at a filter that meets your criteria (inactive for X days) and set that it up as a recurring service. I wrote one up for this very example: http://pastebin.com/dvLqDjWr

Jon,

Ingenious solution.

Thanks for sharing.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,313 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot