Send attachment in automation rule

[Vishal]

Hi Atlassian Eperts,

We are using automation for jira plugin in our environement & are sending custom email notifications to users but we would like to send attachment over the email as well, is it something possible to do ? If so please suggest.

Thanks.

[Vishal · Accepted solution]

If anyone looking for answer, Instead of using automation for jira, used scriptrunner post function called Send a custom email which allows you to send attachment in the email.

[azadeh.nazari]

I need guidance.

I want to send a ticket to my customer from inside the ticket portal, and I attached a file to the ticket.

I created an automation. When a ticket is created, it should send an email to a custom field which is my customer's email, and the email is sent to my customer.

My problem is :  The email sent to my customer from the automation does not contain the attached file.

don't want the customer to log into the service desk via a link and see the file; I want the attached file sent to their email.

My problem is : And also, I want the customer to be able to attach a file to their email reply received through the automation, and I want to see the customer's response with the attached file inside the ticket comments

Does Jira Service Desk have this capability in automation?