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Send an mail notification when a custom field is updated in the Edit screen

I would like to send an email mail notification when a custom field is updated in the "Edit" screen. here is what I did:

1. Create an event named "Custom field changed"

2. Add this event to my notification scheme

3. Created a "Backup" field that stores "My Custom Field" when modified.

4. Created a "Trans" transition with a condition ("My Custom Field" != "Backup") and 2 post-functions: Fire an event + set "backup" to "My Custom Field" 

It is all working fine except that I need to click on the "Trans" button to make it work. Is there a way to make this transition automatic or to do what I need  differently. Thanks in advance!    

PS: I have installe the JMWE plugin/addon

1 answer

Hello @s.balerin 

For this kind of task I would strongly recommend the Automation for Jira plugin. For your problem, I created your notification on field update in two simple steps as you can see below:

image.pngThis will make your solution completly automatic, otherwise I am afraid you have to stick with your manual solution. I hope that this solves your issue! 

Best regards,

Alexander

Thanks for the answer but I would like to solve the issue with JIRA and the plugin we have already (JMWE). 

Unfortunately, JMWE currently doesn't support event listeners, and since Jira doesn't trigger a transition when the issue is edited, that's the only solution...

Argghh!!! :-(

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