Select list (multiple choices) choosing the same option multiple times?

[Anders Larson]

I'm trying to create a dropdown list where a user can select what items they've used to resolve a ticket. Sometimes it takes  multiple items to solve an issue, which is where the Select list (multiple choices) comes in handy, but sometimes more than one of the same item is needed to solve an issue. As far as I can tell items in a Select list (multiple choices) list can only be selected once before disappearing off the list. Is there some way to allow a user to pick the same item off a list multiple times (and so that it shows in the field multiple times) so I can count how many total incidences of use per item there are?

[Akash Singh]

Hi @Anders Larson Unfortunately, Jira’s Select List (multiple choices) field doesn’t support selecting the same option multiple times.

However, instead of a Select List (multiple choices) field, you could use a Labels or Text (multi-line) field where users manually enter the items used. This would allow for duplicates, but tracking quantities may require additional scripting or automation.

Finally, Atlassian Forge does allow you to create a custom field implementation, but I’d only recommend that approach if absolutely necessary. You can read more about it here.

[Anders Larson]

Hi @Akash Singh
Thanks for your response. Unfortunately it looks like labels have the same issue (only one identical label per field) and the goal is to move away from manual text entry, as it is prone to user error and makes tracking difficult. I think I might just wind up making two or three fields with the first being the primary place to track items used and with the others as backups in case there are duplicates, then just sort the data from all three fields later.

The Forge option sounds intriguing though, I haven't looked into that yet.

[Akash Singh]

@Anders Larson If you're interested in exploring Forge further, here are some example apps that demonstrate custom field and custom field type implementations using Forge. These might be useful to you, especially the Currency Exchange app, which closely aligns with your requirements. With some modifications, you should be able to add the necessary options in a row and set their usage frequency within the issue lifecycle.

• Forge Attachment Count Custom Field: Link
• Forge Currency Exchange: Link

[Kahun Roleh]

Use a combo of a dropdown and a quantity input field. Let users select an item, enter the quantity, and add it to a list dynamically.

[Anders Larson]

@Kahun Roleh Thanks for the response! Sounds like a possible solution, but I'm not sure how I understand how it would work though. So there would be the Select List (multiple choices) field that the user could select all the parts they would use (say they used parts A, B, and C) and then there would be another field allowing them to input the number of items they used. However how would I know which item has which quantity?
(I guess I'm also not quite understanding what "add it to a list dynamically" means here)