Seeing extra attachment called text.html

I am using JETI to create an issue using the mail handlers following the demo setup instructions. It works pretty well and I can even have it add attachments. One question, when I am adding a couple images and using the md5 signature to block one (as a test) its blocking the one and adding the other attachment but its also creating an attachment called TEXT.HTML.

I am using outlook for mac 2016 with all the latest updates and its being relayed through our outlook 365 exchange hosted service to a gmail account we are using to test the plugin with. I am using JIRA 7.0.4 and the JETI plugin is the latest version. The contents of the TEXT.HTML file are the body of the message and my signature from outlook (the text). The text.html file doesn't show if I initiate the email directly from another gmail to the test gmail account.

Thanks

2 answers

I am also aware of this ticket that is related but would be nice to see if can be fixed using JETI or JIRA in some way (https://jira.atlassian.com/browse/JRA-45060). How can an attachment be filtered out instead of by MD5 but by name instead? Any ideas?

I also noticed that if the email is encoded in plaintext in outlook then the extra file in jira is called TEXT.PLAIN. If I have no attachments and its encoded in plaintext then no extra attachments show up. If however even if its just encoded in html with no attachments, then the TEXT.HTML attachment still shows up in JIRA.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,089 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot