This is on Jira Service Desk Cloud
I'm trying to figure out how to create either a filter or a report that shows me a past employees closed/resolved tickets from 2 particular customers. Is this possible?
Please help! Thanks in advance!
how did you deactivate the account of the ex-employee? I tested in on Jira Cloud with an account but I was able to search for the former employee after still (using their mailaddress it worked out okay, it must be in " " as the @-sign else is breaking the query).
This user was an Agent, then deactivated.
For your last post: the search is possible but assigning is not possible as soon as their account is deactivated.
Does this help and/or was this resolved for you meanwhile?
Yes past employee was a Desk agent - no they are no longer active. When I do the search, I can't use the past employee as an Assignee. His name no longer shows up as an option. But if I do a generic text search with his name in it, it pulls up records with him as Assignee in the record.
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