See all closed work orders by an ex-technician that includes specific customer names

[Jonathan Mayer]

This is on Jira Service Desk Cloud

I'm trying to figure out how to create either a filter or a report that shows me a past employees closed/resolved tickets from 2 particular customers.  Is this possible?

Please help!  Thanks in advance!

[Daniel Ebers]

Hi @Jonathan Mayer

how did you deactivate the account of the ex-employee? I tested in on Jira Cloud with an account but I was able to search for the former employee after still (using their mailaddress it worked out okay, it must be in " " as the @-sign else is breaking the query).

This user was an Agent, then deactivated.

For your last post: the search is possible but assigning is not possible as soon as their account is deactivated.

Does this help and/or was this resolved for you meanwhile?

Regards,
Daniel

[Ravi Sagar _Sparxsys_]

Hi @Jonathan Mayer 

Were those past employees service desk agents? Are they no longer active? Try using the basic search in your Issue Navigator. You need to use reporter, assignee, resolution and/or status fields in your search criteria.

Ravi

[Jonathan Mayer]

Yes past employee was a Desk agent - no they are no longer active.  When I do the search, I can't use the past employee as an Assignee.  His name no longer shows up as an option.  But if I do a generic text search with his name in it, it pulls up records with him as Assignee in the record.

[Jonathan Mayer]

Using the search does not allow me to add that ex-employee/agent as a reporter.